For Veterans or Servicemembers who have a conventional or sub-prime loan, the VA has a network of eight Regional Loan Centers and two special servicing centers that can offer advice and guidance. Borrowers may visit VA’s website at www.benefits.va.gov/homeloans
, or call toll free (877) 827-3702 to speak with a VA loan technician. However, unlike when a Veteran has a VA-guaranteed home loan, VA does not have the legal authority to intervene on the borrower’s behalf. It is imperative that a borrower contact his or her servicer as quickly as possible.